Well, they sure took the wind out of my complaining sails. A couple of hours after I wrote my previous entry, I got a very apologetic call from an insurance-company supervisor — sorry for being so non-responsive, sorry for making you go through all of this, you did speak to someone on August 29th, and she did promise to reprocess your claim; that was rejected, but upon examining your policy, it does say that we pay for emergency-related care at 90%, so we'll be reimbursing your entire claim at 90%, which leaves you to pay, um . . . thirty dollars. Do you have any other problems today? If there's anything else that I can do for you, you just call me directly.
Reading my policy! Who would've thought of that?
Posted by Kevin at September 8, 2005 08:55 AM