Last night I (Kevin) posted a rant in Shelby's comment section -- a riff on the topic of 'not getting your presents in time for Christmas', venting about my recent experiences with a particular eBay vendor.
The short version -- don't do business with Phoenix Jewelers Supplies, who can be found on eBay as the user 'findingking', and who maintain a Web storefront at www.findingking.com.
For the longer version, please click below ...
On the topic of getting presents on the actual day (or getting them at all): let me say here that if (hypothetically) your little brother wanted a rock tumbler for Christmas, and (again, only hypthetically) you decided to get this gift for him, *DON'T* do business with Phoenix Jewelers Supplies, who can be found on eBay as the user 'findingking' and on the Web at www.findingking.com.
I ended the auction on December 6th -- now, almost two weeks later, I not only don't know when to expect my package, I don't know if my package has even shipped at all! Emails go completely unanswered, or are answered by a very stale 'automated' message (gosh, we just moved so everything's disorganized, plus our computer system crashed, and did we mention that we're experiencing an extremely high volume of messages -- but don't worry, everything will be back to normal by Monday, November 17th!) Naturally, phone calls go straight to an answering machine (their phone number is [REDACTED], by the way; they keep that pretty well hidden).
Unless 'findingking' pulls off a miracle or has a sudden customer-service revelation, it looks like I'll be turning to eBay's 'buyer protection' service. I guess it's my own fault for being reassured by findingking's 20000+ positive feedback and "Power Seller" status, without looking at the actual feedback page to see how much negative baggage this guy is carrying around.
(A side rant: what in the hell is wrong with people on eBay? I was looking through some of the positive comments in findingking's record, and some of the people leaving the usual "A++++++ SUPER SELLER!!!! A REAL ASSET TO EBAY!!!!! WOULD DO BUSINESS AGAIN!!! A+++" drivel didn't get the goods they ordered for over two months! In what kind of world is that "A+++++++" performance?)
I just mention this here in hopes that it will be picked up by search engines and later found by somebody searching for 'findingking' -- a public service, just like when we previously announced to the world in this space that Journey Shenandoah Sassafras Root Beer is most seriously foul, should some future searcher have the wisdom enough to research his/her alternative root beer choices before going out to buy.
(If you think I'm ranting, you should see the guy who cared enough to go out and create www.avoidfindingking.com.)
[ADDENDUM, 11/29/2005: A 'secret' findingking number — other than the customer sevice numbers that they publish on their Web site — used to be available in the user comments in this blog entry. However, apparently so many frustrated people, searching for another avenue to resolve their shipping complaints, used that number that the findingking people got upset and reported me to eBay. Now eBay has given me a 24-hour ultimatum: remove the phone numbers, or my account is suspended. (Would that my eBay complaints receive such a speedy and forceful resolution!) So, there we are. It's been almost two years since I last dealt with findingking, but it seems like they're still dishing out the customer 'service' that made me frustrated enough to write this entry.]Posted by at December 19, 2003 11:56 AM